Operational excellence is the cornerstone of how we conduct business. It is about having a solid understanding of our internal operating standards and processes; understanding the logistics requirements of our global customers and supply chain partners; and implementing continuous improvement initiatives to ensure the tools and processes we have in place help us confidently deliver quality customer service.

A few standards we have in place as part of our ongoing commitment to operational excellence include:

	Report cards — Each station's performance is captured through a monthly Station Report Card that helps us improve our processes and adopt corrective action plans to better service our customers.
	Training and education — We make a significant investment in our people to promote personal growth and achieve higher performance levels.
	Internal file audits — A vital step in our operations that helps us evaluate and fine-tune our processes.
	Enhanced communication — We place a high level of importance on communication throughout our organization to ensure people and processes are working in concert to deliver seamless, quality customer service.